Shipping-related information

1. Shipping Charges
       

• Carrier: EMS (Please note that the shipping fee may vary depending on the change in the shipping fee of the carrier.)                   
• Shipping cost by country
  
  
  

  Area	Cost	Country
  Zone 1	$20	Japan
  Zone 2	$30	Cambodia, India, Indonesia, Kazakhstan, Malaysia, Mongolia, Philippines, Singapore, Sri Lanka, Thailand, UAE, Viet Nam
  Zone 3	$50	Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Iceland, Ireland, Netherlands, New Zealand, Norway, Poland, Switzerland, UK
  For North America and South America, please go and shop at US Store For China(中国) / Hongkong(香港) / Taiwan(台湾) / Macau(澳门) please go and shop at Chinese Store

  
  

• If there is a country that is not listed, please contact global2@caolion.com and we will inform you of the freight cost.

• Country not available for delivery (based on EMS)
  If you are ordering from South Africa, Lebanon, Vatican, San Marino, Italy, Kuwait, Peru, or Australia, please contact us at global2@caolion.com
  (It may vary depending on the current national situation of the country)
  
  

• EMS Online Tracking Go to Site

2. Release time

• Your order may take 1–3 business days to release.

• For weekend orders, it may take 1–3 business days to ship from next Monday.        

3. Duties and Taxes

• Some countries may restrict the import of cosmetics according to their policies. Any problems that may arise are the responsibility of the recipient. As a result, additional taxes and 
  fees may be incurred depending on customs and tax policies. Please contact customs in advance for safe delivery and check your local customs policy for details.

• Additional documents for customs clearance may not be guaranteed, but we will do our best to provide them.